Privacy Policy
Effective date: June 4, 2026
Overview
Tolk ("Tolk", "we", "us") helps people translate conversations in real time. We collect and process personal data so we can run the service, provide account and app features, deliver billing, keep Tolk reliable, and improve translation quality.
By using Tolk, you agree to this Privacy Policy and to our Terms of Service.
Changes to this policy
We may update this policy as Tolk evolves. If we make material changes, we will post an update on our site and may notify you by email or in-product notice.
What this policy covers
This policy explains how we handle personal data we collect through Tolk websites, apps, and services. It does not apply to third parties we do not own or control.
Categories of personal data we collect
Profile and contact data
Name, email, account identifiers, and profile settings.
Billing data
Subscription status, plan details, billing metadata, payment method type, and limited card information processed by payment providers.
Device and usage data
IP address, browser/device information, session logs, and page events used for security, diagnostics, and product analytics.
Audio, text, and translations
Live microphone audio, speech transcripts, typed text, selected languages, generated translations, and related session data needed to provide real-time translation.
When you use AI translation features, Tolk may send audio, text, language selections, translation output, session identifiers, and basic account identifiers to Tolk infrastructure and AI service providers to provide realtime transcription, translation, reliability, diagnostics, and abuse prevention.
Support and communication data
Information you send us through support, email, and operational notifications.
How we use personal data
- Provide and maintain real-time translation.
- Authenticate users and manage accounts.
- Process subscriptions and billing.
- Improve reliability, speed, and translation quality.
- Prevent abuse, fraud, and security threats.
- Communicate service updates and support responses.
- Comply with legal obligations.
How we share personal data
- Service providers such as hosting, analytics, payments, and infrastructure partners.
- AI translation providers that process audio, text, language, and translation data only to provide and support Tolk features.
- Legal and safety parties when required to comply with law or protect rights and users.
- Business transfer parties if Tolk undergoes a merger, acquisition, or asset transfer.
Data security and retention
We use technical and organizational safeguards designed to protect personal data. We retain data only as long as needed for service delivery, legitimate business purposes, legal compliance, and security.
Your rights and choices
- Access, update, or delete account information.
- Manage cookie preferences in your browser settings.
- Opt out of marketing communications.
- Request privacy-related support by emailing hello@tolktranslator.com.
Children's privacy
Tolk is not intended for children under 16. We do not knowingly collect personal data from children under 16.
Regional privacy rights
Depending on your location, you may have specific privacy rights, including rights under GDPR/UK GDPR and certain U.S. state privacy laws. Contact us to submit a rights request.
Contact us
Website: tolktranslator.com
Email: hello@tolktranslator.com